Last Updated: 21 October 2026

Queens Wigs & Bundles respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how we use it, how we protect it and the choices you may have regarding your information.

This policy is intended to apply to our website, online orders, customer communications and related services.

1. Information We Collect

Depending on how you interact with us, we may collect information including:

Personal Information

  • Full name
  • Telephone number
  • Email address
  • Billing address
  • Delivery address
  • Account login information
  • Order information

Payment Information

Where you make a payment through our website, payment information may be processed by the relevant payment service provider.

We do not intend to store your complete payment card details on our own systems where the payment provider processes that information directly.

Technical Information

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Referring website
  • Date and time of website visits

2. How We Use Your Information

We may use your information to:

  • Process and fulfil orders.
  • Arrange delivery.
  • Contact you regarding your order.
  • Provide customer support.
  • Respond to enquiries.
  • Manage customer accounts.
  • Process payments through authorised payment providers.
  • Improve our products and services.
  • Improve website performance and user experience.
  • Send promotional communications where permitted and where you have provided the appropriate consent.
  • Prevent fraud, misuse and unauthorised activity.
  • Comply with applicable legal and regulatory obligations.

3. Sharing Your Information

We do not sell your personal information.

We may share relevant information with trusted service providers where necessary to provide our services, including:

  • Delivery and courier providers.
  • Payment service providers.
  • Website hosting and technology providers.
  • IT and technical support providers.
  • Professional advisers where necessary.
  • Government, regulatory or law-enforcement authorities where legally required.

Third parties are expected to handle personal information responsibly and only for legitimate purposes.

4. Cookies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage and support certain website features.

You may be able to manage or disable cookies through your browser settings. Some website functions may not operate correctly if cookies are disabled.

5. Marketing Communications

Where permitted and where you have provided the necessary consent, we may contact you about:

  • New products
  • Promotions
  • Discounts
  • Special offers
  • Business updates

You may request to stop receiving marketing communications at any time.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing services, resolving disputes, maintaining business records and complying with legal obligations.

Where information is no longer required, we will take reasonable steps to delete or securely dispose of it, subject to applicable legal requirements.

8. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

  • Ask what personal information we hold about you.
  • Request correction of inaccurate information.
  • Ask us to update your information.
  • Request deletion where legally applicable.
  • Object to or restrict certain processing.
  • Withdraw consent where processing is based on consent.
  • Raise a complaint regarding the handling of your personal information.

To exercise a privacy right, contact us using the details below.

9. Children’s Privacy

Our website is intended for general customers and is not knowingly directed at children.

We do not knowingly collect personal information from children for purposes that are not permitted by applicable law.

10. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment providers or other services.

We are not responsible for the privacy practices of third-party websites. Customers should review the privacy policies of those services before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements or privacy practices.

The latest version will be published on this page with the relevant updated date.

12. Contact Us

For questions, requests or concerns regarding your personal information, please contact:

Queens Wigs & Bundles
Queens Plaza, Kasoa Opeikuma Adom Junction, Near Radiance Petroleum
Ghana

Phone: +233 24 164 8058 / +233 50 442 6604
Email: info@queenswigsandbundlesgh.com