Last Updated: 21 October 2026

At Queens Wigs & Bundles, we want you to receive your order safely, accurately and in good condition.

Please read this policy before placing an order.

1. Delivery Coverage

We deliver to customers within Ghana.

Delivery availability, charges and estimated delivery times depend on the customer’s location, order size and the delivery method available for the order.

2. Delivery Charges

Delivery charges are generally determined by the destination and delivery method.

Where applicable, the delivery fee will be communicated or displayed before the order is completed.

Customers are responsible for any additional charges arising from special delivery arrangements requested by the customer.

3. Order Processing

Orders are processed after the order has been received and, where applicable, payment has been successfully confirmed.

We may contact you by telephone or other available communication channels to confirm your order or delivery details.

4. Delivery Address

Customers must provide accurate delivery information, including:

  • Full name
  • Active telephone number
  • Delivery location
  • Specific directions or landmarks where necessary

Queens Wigs & Bundles is not responsible for delivery problems caused by incorrect, incomplete or outdated information provided by the customer.

5. Delivery Delays

We aim to deliver orders within the estimated timeframe communicated at the time of purchase.

However, delivery may be delayed by circumstances outside our control, including:

  • Heavy traffic
  • Weather conditions
  • Courier delays
  • Public holidays
  • Incorrect delivery information
  • Difficulty reaching the customer
  • Unforeseen operational circumstances

If a significant delay occurs, we will make reasonable efforts to contact the customer.

6. Receiving Your Order

Customers should inspect their package as soon as possible after receiving it.

If the package appears damaged or you believe you have received the wrong item, contact us promptly before using or altering the product.

Where possible, take clear photographs or video of the package and product as evidence.

7. Return Period

Because wigs and hair products are personal-use products, we operate a strict return policy for hygiene reasons.

A return request should normally be made within 48 hours of delivery.

Returns requested after this period may not be accepted unless the issue involves an error or defect attributable to Queens Wigs & Bundles.

8. Conditions for Returns

To qualify for a return, the product must:

  • Be unused.
  • Be unworn.
  • Not have been installed.
  • Not have been washed.
  • Not have been cut, coloured, bleached or chemically treated.
  • Not have been altered or styled.
  • Remain in its original condition and packaging where applicable.
  • Include any original tags or accessories supplied with the product.

Due to hygiene considerations, products that have been worn or installed cannot normally be returned.

9. Wrong or Defective Items

If we send you the wrong product or a product arrives with a confirmed defect attributable to us, please contact us as soon as possible.

We may request photographs, videos, order details or other information to help us investigate the issue.

Where the issue is confirmed, we may offer an appropriate remedy, which may include:

  • Replacement of the product.
  • Exchange for another available product.
  • Refund, where applicable.

10. Change of Mind

If you change your mind after purchasing a product, a return may only be accepted if the product satisfies our return conditions.

Products that have been worn, installed, washed, altered or otherwise used will generally not qualify for a change-of-mind return.

11. Wholesale Orders

Wholesale orders may be subject to different return and exchange arrangements depending on the quantity, product and terms agreed at the time of purchase.

Customers placing wholesale orders should confirm the applicable terms before payment.

12. Refunds

Where a refund is approved, the refund method and processing time will depend on the original payment method and the circumstances of the return.

Any applicable delivery or return costs will be handled in accordance with the circumstances of the return and applicable law.

13. Non-Returnable Situations

Returns may not be accepted where:

  • The product has been worn or installed.
  • The product has been washed or chemically treated.
  • The product has been cut or altered.
  • The product has been damaged through customer use.
  • The product is returned without required accessories or packaging.
  • The customer fails to contact us within the applicable return period, except where applicable law provides otherwise.

14. How to Request a Return

To request a return, contact Queens Wigs & Bundles and provide:

  • Your name.
  • Order number.
  • Product purchased.
  • Date received.
  • Reason for the return.
  • Clear photographs or videos where relevant.

Our team will review the request and advise you on the next steps.

15. Contact Us

Queens Wigs & Bundles
Queens Plaza, Kasoa Opeikuma Adom Junction, Near Radiance Petroleum
Ghana

Phone: +233 24 164 8058 / +233 50 442 6604
Email: info@queenswigsandbundlesgh.com

Opening Hours: Monday – Saturday, 8:00 AM – 7:00 PM.

Nothing in this policy is intended to remove or restrict any rights that customers may have under applicable Ghanaian law.